Clear terms for running your store on XO WP.

01About these terms

These terms are an agreement between you and XO Digital Systems (Pty) Ltd (registration number 2014/253423/07), trading as XO Digital Systems (“we”, “us”). They apply to XO WP Pro and XO WP Enterprise: the licence key, the hosted service the plugin connects to, updates and support.

You accept them when you start a trial or subscription, or when you activate an XO WP licence key. If you accept them for a business, you confirm that you may bind that business, and “you” means the business.

Your purchase is also covered by our refund and cancellation policy and the buyer terms of Paddle.com, our merchant of record.

02What XO WP is

XO WP is a plugin for WordPress and WooCommerce. The plugin's code is licensed under the GNU General Public License, version 2 or later, and nothing in these terms limits the rights that licence gives you.

Pro and Enterprise also connect your store to a service we run for you: online payments, quotes and invoices, the customer portal, accounts and statements, XO Intelligence and connected agents. These terms govern that service, your licence key, updates and support.

The free edition of XO WP does not use the service. It is provided under the GPL, without warranty, and these terms do not apply to it.

03Your licence key and accounts

Each licence key is for the store (WordPress site) it was issued for. Keep it private. You may not share it, sell it, or use it on another site without our agreement. We may suspend a key that is used on a site it was not issued for.

You are responsible for the people you give access to your store in XO, for what they do there, and for keeping their sign-in details safe. Tell us straight away if you think a key or an account has been misused.

04Plans and payment

Our order process is conducted by our online reseller Paddle.com. Paddle is the merchant of record for all our orders: it takes your payment, adds any sales tax or VAT, sends your receipt and handles payment questions and refunds.

Pro and Enterprise are subscriptions billed monthly or yearly in US dollars, at the prices on our plans page. Each plan starts with a 14-day free trial; a card is needed to start it, and you are charged when the trial ends unless you cancel first. Your subscription renews automatically until you cancel.

If a payment fails, your plan keeps working for 7 days while the payment is retried. If it is still unpaid after that, your store moves to the free edition until a payment succeeds. We may change prices for future billing periods, and we will tell you before a change affects your subscription. Refunds follow our refund and cancellation policy.

05Your store is your business

You are the seller to your customers. You decide and are responsible for your products, prices, discounts, delivery promises, terms and policies, and for the laws that apply to your business.

Check your settings. XO WP works out prices, discounts, shipping, tax and document totals from the settings you or your team enter, and from WooCommerce. Before you take real orders, and after every change, check that the figures are right for your business. The checkout simulator in XO Admin lets you test an order without a customer.

Tax is your responsibility. XO WP applies the tax rates, rules and exemptions you set, or the tax WooCommerce calculates. Registering for tax, choosing the right rates, keeping exemption certificates and filing returns remain your responsibility.

Payments run through your own accounts. Online payments use your own accounts with providers such as Stripe, PayPal, PayFast, Yoco or Stitch, under their terms. Their fees, payouts, holds, disputes and chargebacks are between you and them. A refund sent from XO is sent through your account, on your instruction.

Keep WordPress, WooCommerce and your hosting up to date, and keep your own backups of your site.

06Using the service fairly

Do not use the service to break the law, to send spam or messages people have not agreed to receive, to sell anything illegal, or to collect personal information you have no right to. Do not try to reach another store's data, get around your plan's limits, overload the service, or resell access to it.

07XO Intelligence and connected agents

XO Intelligence and any AI agent you connect can suggest changes. They do not apply them: a person in your team reviews each suggestion and decides. You are responsible for the changes you approve.

An agent you connect runs on your own AI account, under that provider's terms and at your cost. You choose its permissions, and you can pause or disconnect it at any time. Checkout shoppers and payments are always closed to agents.

08Your data

Your store's data, and your customers' information in it, belong to you. We use it only to provide the service to you, as described in the next section.

If your plan ends, your data stays so that you can come back. At any time you can ask us to export it for you or to delete it, and we will do so within 30 days. Your WooCommerce orders stay on your own site in every case.

09How we process your customers’ information

For the personal information of your customers that passes through the service, you are the responsible party and we are your operator under the Protection of Personal Information Act (POPIA), and the controller and processor respectively under the GDPR where it applies. This section is our agreement on how we handle it.

• We process it only to provide the service, on your instructions, and for no purpose of our own. We do not sell it or use it for advertising.
• We keep it confidential, and only people who need it to run or support the service can reach it.
• We protect it with suitable measures, including encryption in transit, each store's data kept separate from every other store's, two-step verification your team can turn on, and a record of who changed what.
• We use these service providers to run the service: Supabase (database, file storage and server functions), Resend (sending email, when your store sends through us) and Anthropic (answers from XO Intelligence, using what your team asks it). Some of them store or process information outside South Africa, under terms that oblige them to protect it. We will tell you before we add a new one.
• If we become aware that your customers' information has been accessed without authority, we will tell you without undue delay, with what we know, so that you can meet your own duties.
• We will help you answer a customer who asks to see, correct or delete their information.
• When you ask us to, or when the service ends and you ask, we will return or delete the information, unless the law requires us to keep it.

You confirm that you have the right to collect your customers' information and to have us process it, and that your privacy policy tells them so.

10Availability, changes and support

We work to keep the service running and correct, but we do not promise that it will always be available or free of errors, and it may be paused for maintenance. We may improve or change features. If a change removes a paid feature you use, we will tell you beforehand.

Support is by email at [email protected], on South African working days.

11Suspending or ending the service

You can cancel at any time, as set out in our refund and cancellation policy.

We may suspend or end your access to the service if a payment stays unpaid, if you seriously or repeatedly break these terms, if you use the service unlawfully, or if your use puts other stores or the service at risk. Unless the law or a security risk prevents it, we will tell you why first and give you a chance to fix it. When access ends, your store moves to the free edition and your WooCommerce orders stay on your site.

12Names and intellectual property

The XO and XO WP names and logos, and the software that runs the hosted service, belong to us. These terms give you the right to use the service, not ownership of it. Your rights to the plugin's code under the GPL are not affected.

13No warranty

To the extent the law allows, the service is provided “as is”. We do not promise that it will meet every need of your business, or that figures worked out from your settings are right for your business without you checking them.

14Limits of our liability

To the extent the law allows:

• we are not liable for indirect or consequential loss, including lost profits, lost sales, lost business or lost data;
• we are not liable for the services of others, including payment providers, hosting, WordPress, WooCommerce, other plugins and your AI provider;
• our total liability to you for all claims about the service is limited to the amount you paid us for it in the 12 months before the claim arose.

Nothing in these terms limits liability that the law does not allow to be limited, or any rights you have under South African law, including the Consumer Protection Act where it applies.

15Claims about your store

If a customer or anyone else makes a claim against us because of your products, prices, tax, terms or treatment of their information, or because you broke these terms, you will cover our reasonable costs and any amount we have to pay because of it.

16Changes to these terms

We may update these terms. We will email you at least 30 days before an important change takes effect. If you keep using the service after that, the new terms apply; if you do not agree, you can cancel before then.

17Law and disputes

These terms are governed by the laws of the Republic of South Africa, and the courts of South Africa have jurisdiction. If something goes wrong, please email us first: most problems are quickest to solve by talking.

18Contact us

Business

XO Digital Systems (Pty) Ltd, trading as XO Digital Systems

Registration number

2014/253423/07

Address

We work remotely and do not yet have a public office.

Based in

Cape Town, South Africa

Information Officer

Ricardo

Email

[email protected]