Cancel any time. Refunds within 14 days.

01About this policy

This policy covers subscriptions to XO WP Pro and XO WP Enterprise, sold by XO Digital Systems (Pty) Ltd, trading as XO Digital Systems. The free XO WP plugin costs nothing, so there is nothing to refund.

Our order process is conducted by our online reseller Paddle.com. Paddle is the merchant of record for all our orders: it processes your payment, sends your receipt and handles refunds. Paddle's buyer terms also apply to your purchase.

02Free trial

Pro and Enterprise start with a 14-day free trial. A card is needed to start it, and nothing is charged during the trial. If you cancel before the trial ends, you are not charged at all.

03Cancelling

You can cancel at any time, from the link in your Paddle receipt or by emailing us. Your plan keeps working until the end of the period you have already paid for, and you are not charged again.

04Refunds

If you are not happy with a payment, ask for a refund within 14 days of it and we will refund that payment in full. This applies to monthly and annual plans.

A full refund ends that subscription and the licence that came with it. After 14 days, payments are not refunded, but you can cancel so you are not charged again.

This does not affect any rights you have under consumer law where you live.

05How to ask for a refund

Email us at [email protected] with the email address you subscribed with, or reply to your Paddle receipt. Refunds go back to the card or account you paid with, and usually arrive within 5 to 10 working days, depending on your bank.

06Contact us

Business

XO Digital Systems (Pty) Ltd, trading as XO Digital Systems

Registration number

2014/253423/07

Address

We work remotely and do not yet have a public office.

Based in

Cape Town, South Africa

Information Officer

Ricardo

Email

[email protected]